TorqueAI — Support

Contact us: support@videocreatorapp.link — we usually reply within 2 business days.

Restore purchases

Open the App → Profile → Restore Purchases. Use the same Apple ID you bought with.

Cancel a subscription

iPhone Settings → your name → Subscriptions → TorqueAI → Cancel Subscription.

Credits

Your subscription adds credits every period (the 6-month plan adds them every month). A video costs more credits than a photo; the price is always on the Generate button. Subscription credits are used first; purchased extra credits do not expire and can be used while your subscription is active.

A generation failed

Credits for failed generations are returned automatically. If not, write to us with the time of the attempt and your User ID from Profile.

Report a result

Every result has a Report button (the flag icon, or long-press in My Videos). It opens an e-mail to us with the result id.

Delete your data

Results and car photos are stored on your device: delete them in the App or delete the App. To delete data linked to your anonymous identifier on our side, write to us with the User ID from Profile.